Responsible Gaming at gtc99 — a commitment to safe and fair entertainment
gtc99 believes that entertainment should always be safe and controlled. Use our responsible gaming tools to set limits, enjoy yourself, and stay protected.
Why is responsible gaming important?
Online casino and sports betting can be a thrilling form of entertainment — but only when kept within the right limits. At gtc99 we believe every player's experience should be enjoyable and controlled.
Responsible gaming means playing within your means, setting limits on time and money, and prioritising entertainment over the expectation of winning. Our platform has a range of tools to help you stay informed and safe.
Remember — gambling is never a reliable source of income. It is for entertainment. If you feel you are losing control, contact our 24/7 live chat support — we are always ready to help in Bengali.
⚠️ For persons aged 21 or above only. Use of gtc99 by minors is strictly prohibited.
gtc99's commitment
- Minors are not permitted to create accounts
- Option to set deposit limits
- Self-exclusion option available
- 24/7 Bengali live chat support
- Option to review gaming history
- Option to activate the time-out feature
Our safety tools
gtc99 gives every player the ability to control their own experience — use the tools below to stay safe.
Deposit Limit
Set a maximum limit on daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately. A 24-hour cooling-off period applies to any request to increase the limit, so you can make a considered decision.
Self-Exclusion
If you feel you need a break from gaming, activate self-exclusion. Your account can be suspended for a fixed period (7 days, 1 month, 6 months) or permanently. During this time logging into your account will be completely blocked.
Time-Out Feature
Use the time-out option to take a short-term break. A temporary break of between 24 hours and 72 hours can be set. During this time your account will not be active, but your balance will remain safe.
Loss Limit
Set a limit on the maximum loss you are willing to accept within a given period. Once that limit is reached, placing further bets will automatically be blocked. This tool is highly effective at preventing excessive losses.
Session Timer
Set a maximum duration for each gaming session. When the set time is up, the system will remind you and, if needed, will automatically log you out. Time awareness is an important part of responsible gaming.
24/7 Support
For any issue, contact our Bengali live chat support team. Our trained team is ready all day to help with any question or concern related to responsible gaming.
Warning signs of problematic gaming
If the signs below appear, it means gaming is becoming a problem for you. Get help now.
Watch out for these signs
- A tendency to place more bets to recover lost money
- Being unable to stop gaming or repeatedly trying and failing to do so
- Hiding gaming from family or friends
- Feeling restless or irritable when unable to game
- Spending money set aside for essential expenses on gaming
- Gaming is interfering with sleep, work, or study
- Continuing to game by borrowing money
Simple tips for staying safe
Following a few simple responsible gaming rules keeps gaming enjoyable at all times.
Healthy gaming habits
- Set a budget before you play — do not go over it
- Do not think of gaming as a way to earn money
- Accept losses when they happen — do not place more bets to chase them
- Do not play while drinking alcohol or under stress
- Take regular breaks and spend time on other activities
- Spend time with family and friends
- Review your gaming history regularly
- Actively use the limit-setting tools
21+
gtc99 is for persons aged 21 or above only. Minors are strictly prohibited from creating accounts and taking part in any form of betting activity.
Age verification and minor protection
At gtc99, every user must confirm their age at the time of registration. We strictly ensure that no one under the age of 21 will have their account approved.
If you know that a minor in your family is trying to use this platform, notify our support team immediately. We will deactivate that account without delay.
Use parental control software on your device. This is an effective way to prevent children and teenagers from accessing online gambling sites.
How to get help?
Acknowledging a gaming problem takes courage. We are here for you — reach out for support without hesitation.
Live Chat Support
Contact gtc99's 24/7 Bengali live chat. Our trained support team will help you confidentially with any matter related to responsible gaming. Get in touch immediately to activate self-exclusion or for help setting limits.
Email Support
You can send any responsible gaming request or concern by email. Our address is [email protected] — we will respond as quickly as possible and keep your information completely confidential.
Account Settings
Log in and manage your deposit limit, loss limit, session timer, and self-exclusion directly from Account Settings. Limits take effect immediately and no additional approval is required.
You are not alone — it is normal to ask for help
Problematic gaming is a mental health matter that can affect anyone. It is not a sign of weakness. For mental health support in Bangladesh, contact the psychiatry department of your nearest government hospital or the national mental health helpline. gtc99 always places your wellbeing above your gaming experience.
Frequently asked questions about responsible gaming
Find answers to the most commonly asked questions about responsible gaming here.
Play safely, enjoy with peace of mind
Use the responsible gaming tools at gtc99 to set your limits and enjoy safe entertainment.