gtc99 Privacy Policy
Learn in detail how your personal information is collected, used, and kept fully secure through SSL encryption.
Introduction and Overview
gtc99 (https://gtc99.cam) is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting your personal information. This privacy policy describes what types of information we collect, why we collect it, and how we use and protect it.
Scope of This Policy
This privacy policy applies to all gtc99 services — including website browsing, account registration, gaming activities, financial transactions, and customer support, as well as any other way you interact with us. By using our platform, you are considered to have given your consent to the terms of this policy.
We reserve the right to update this policy at any time. In the event of changes, we will publish a notice on the website and update the "Last Updated" date at the top of the policy. Continued use of the platform after a new policy is published will be considered your acceptance of the updated policy.
What Information We Collect
gtc99 collects only the information necessary to provide services, ensure security, and meet legal obligations. Details are described below:
Personally Identifiable Information
During account registration and verification, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID (NID) or passport number (for age and identity verification)
- Current address
- bKash / Nagad / Rocket number or bank account details for financial transactions
Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device information
- Browser type and version
- Login time, session duration, and activity logs
- Information obtained from cookies and similar tracking technologies
- Gaming history and betting activity (for fraud prevention)
Financial Transaction Information
We keep a record of every deposit and withdrawal transaction, which includes:
- Transaction amount and date
- Payment method used (bKash, Nagad, Rocket, bank transfer)
- Transaction identification number
- Details of bonus and promotional offer usage
Communication and Support Information
Information collected when contacting our customer support team:
- Live chat conversation records
- Email correspondence
- Details of complaints and requests
- Support ticket information
How We Use Information
Purposes for Using Information
gtc99 uses collected information only for the following lawful purposes:
- Account management: Registration, login, password recovery, and account verification.
- Service delivery: Gaming services, betting features, bonus credits, and prize distribution.
- Financial transactions: Accepting deposits, processing withdrawals, and maintaining transaction records.
- Security and fraud prevention: Detecting suspicious activity, preventing multiple accounts, and protecting platform integrity.
- Age verification: Ensuring that only users aged 21 or above use the platform.
- Customer support: Answering questions, resolving issues, and ensuring 24/7 service.
- Responsible gaming: Providing gaming limit settings and self-exclusion options.
- Legal compliance: Meeting anti-money laundering (AML) obligations and adhering to applicable regulations.
Marketing and Communications
If you consent to marketing communications, we may send you promotional offers, bonus information, and platform updates. You can opt out of these communications at any time. To opt out, contact our customer support team.
We do not require your consent to send important transaction and security notifications (such as login alerts and withdrawal confirmations) — as these are an integral part of service delivery.
Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small data files stored in your browser. gtc99 uses the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, storing security tokens and language preferences | Session |
| Functional Cookies | Remembering your preferences, gaming settings, and personalized experience | 30 days |
| Analytics Cookies | Reviewing platform usage and improving service quality | 90 days |
| Security Cookies | Detecting fraudulent activity and unauthorized access | 7 days |
You can control cookies by changing your browser settings. However, please note that disabling certain cookies may limit some platform functionality.
Data Sharing and Disclosure
Sharing Information with Third Parties
gtc99 never sells or rents your personal information. However, limited information may be shared in the following circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to complete financial transactions.
- Game providers: Technical gaming session data is exchanged with our game partners including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
- Legal authorities: Information may be provided to relevant authorities in the case of court orders, legal investigations, or legal obligations.
- Financial crime prevention: Information may be shared with relevant investigative bodies to comply with anti-money laundering (AML) regulations.
- Technology service providers: Cloud and security service providers used to operate the platform — who operate under strict confidentiality agreements.
Outside of the cases listed above, your personal information will not be shared with third parties without your prior consent.
Data Protection Measures
Technical Safeguards
We use industry-leading technology to keep your information secure:
- 256-bit SSL/TLS encryption — on all data transfers
- Encrypted databases — for stored information
- Two-Factor Authentication option
- Automatic session timeout after inactivity
- Regular security audits and penetration testing
Organizational Safeguards
In addition to technology, we also have safeguards at the organizational level:
- Minimum access policy — only authorized staff can view information
- Regular staff training on privacy
- Defined procedures for handling data breaches
- Strict data processing agreements with third parties
- No information changes without verifying the customer's identity
Our Responsibilities in the Event of a Data Breach
If a security breach occurs and puts your information at risk, we will promptly take the following steps:
- Assess the severity of the breach and contain it
- Notify affected users as quickly as possible
- Inform relevant authorities where applicable
- Take preventive measures to stop the same incident from happening again
Your Rights and Controls
Your Rights Over Personal Information
As a gtc99 user, you have the following rights over your own information:
The right to request a copy of the information we hold about you.
The right to request correction or updating of inaccurate or incomplete information.
The right to request deletion of your information where there is no legal or regulatory obligation to retain it.
The right to object to or restrict the use of your information for marketing purposes.
To exercise any of the above rights, contact our customer support team via live chat or email. We will action your request within 30 business days.
Data Retention Period
We retain your information only for as long as it is needed. As a general rule:
- Active account information: for as long as the account remains active.
- Financial transaction records: for as long as required by legal obligations.
- After account closure: limited information may be retained until legal obligations are fulfilled.
- Customer support records: for a specified period from the date of resolution.
After the designated period, data is securely deleted or anonymized.
Special Provisions and Guidelines
Privacy of Minors
gtc99 is for users aged 21 and above only. We do not knowingly collect information from any minor. If we determine that a minor has registered on our platform, the account will be closed immediately and all associated data will be deleted.
Responsible Gaming and Data
To ensure responsible gaming, we monitor your gaming activity. If unusual or concerning gaming behavior is detected, our team may reach out to you. This monitoring is solely for your protection and is not shared with any third party.
To learn more, visit our Responsible Gaming page.
International Data Transfers
Our servers may be located in various countries. If your data is transferred to another country, that transfer will be carried out under strict data protection agreements and security standards will be maintained.
Anti-Money Laundering (AML)
To comply with anti-money laundering regulations, we monitor every transaction. If a suspicious transaction is detected, the account may be temporarily suspended and additional identity verification may be requested. This process protects the interests of all legitimate users.
Policy Changes and Contact
Changes to the Privacy Policy
gtc99 reserves the right to amend this privacy policy at any time. For significant changes, we will notify you in the following ways:
- Publishing a special notice on the website
- Sending a notification to your registered email (where applicable)
- Updating the "Last Updated" date at the top of the policy
Continuing to use the platform after the updated policy is published will be considered your acceptance of the updated policy. Therefore, it is recommended that you review this page regularly.
Privacy-Related Contact
Complaint Process
If you have any concerns or complaints about how your data is handled, please contact our customer support first. We take your complaints seriously and are committed to resolving them promptly.
Thank you for reading this privacy policy. gtc99 values your trust and is always committed to ensuring the protection of your personal information.
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